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With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy mood management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive...
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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular...
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21 key habits service leaders can adopt to improve effectiveness and strengthen the relationships with the people they serve.
Service leaders know how to deliver great results, but they are often so focused on systems and speed that they've forgotten service still is, and always will be, about building long-lasting relationships -, with their teams and their customers.
Based on practices that have been used to improve thousands of people's relationships...
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Español
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Libro de referencia y único utilizado en los ciclos formativos de Atención al consumidor, inicialmente utilizado en la Comunidad de Madrid y posteriormente para el resto de Comunidades. Libro actualizado en el 2015 y aplicación teórica y práctica. Libro para el alumno de este ciclo pero a la vez libro para trabajadores de empresas que estar cara al consumidor y cliente donde se hace referencia a la legislación vigente como al trato con el consumidor....
85) How to Talk to Influential People: Effective Strategies for Networking and Building Successful Relat
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English
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Are you struggling to build successful relationships and expand your network in your professional life? It can be frustrating and disheartening when you attend countless networking events, hand out business cards, and engage in small talk, only to find that nothing substantial comes out of it. You may even feel like you're wasting precious time and energy on fruitless efforts that yield no results. Networking is essential in today's competitive world,...
86) The Lean Clinic
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How can you make your clinic run more efficiently? Make your patients happier? Run more smoothly? This book will use principle perfected by Toyota to improve the day-to-day clinic operation.
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As a customer, we've experienced both helpful and heartless customer service. Customers complain when they feel unheard or there is a lack of empathy from a representative. Guess whose voice is loudest, happy or dissatisfied customers? What if you could provide exceptional service to even the most challenging customers? Reduce customer complaints by using our caring customer service model to truly listen to and understand your customers from the beginning....
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National Customer Service Association President and CEO C. William Crutcher delivers another comprehensive guide to exceptional customer service, this time tailored specifically for frontline personnel. Maximizing Customer Loyalty combines 25 years of expert-led training in the fields of customer service, organizational planning, and leader development to guide service providers in any industry to create customers for life. This book leaves no facet...
89) Live Video Revolution: How to Get Massive Customer Engagement and Skyrocket Sales with Live Video
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English
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With one in five Facebook videos posted being live videos, it's essential that businesses and brands understand how to use this technology and create content for live broadcasts. Just as social media is a relatively new phenomenon which many business owners are still learning how to use, live video is rapidly becoming a great way to increase customer engagement and sales. The Live Video Revolution covers a brief history of live video technology, how...
90) Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
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English
Description
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It' s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli – the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz and Starbucks –...
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Fact #1
Outstanding service tempts customers to:
• Spend more
• Come back more
• Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers' experience.
In this book, Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.
"It's the experience you create for customers that gets remembered"
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English
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Welcome to the intriguing journey ahead - a journey into the very fabric of consumer behavior, where decisions are made, preferences are formed, and connections are forged. In the bustling marketplace of ideas, products, and choices, understanding the minds of your customers is not just a business tactic; it's the key to unlocking a world of opportunities.Unraveling the EnigmaIn the pages that follow, we embark on a quest to decode the intricate dance...
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Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain...
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Hands up if you are happy with the standards of customer service?
Nobody?!Well, I am pleased to say that you have come to the right place...Matthew Storey is passionate about changing the face of customer service by actually introducing a human face! Far too often the essence of humanity has been sucked out of the service industry by the speed of the digital age that we operate in.
Matthew is a life-coach, mentor and business trainer who specialises...
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Introducing "The Art of Networking With People": Master the Skill That Unlocks Boundless OpportunitiesAre you ready to unlock the secret to success in both your personal and professional life? Look no further than "The Art of Networking With People." This comprehensive eBook is your guide to mastering the skill that has the power to transform your world.In today's interconnected world, networking has become an essential tool for growth and advancement....
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Almost every business leader admits that too often, they have a great year on the top line, but too little to show on the bottom line. And when they can't or won't take on more debt, they stay stalled, unable to fund the people, technology, equipment, facilities, acquisitions or expansion that will help their business grow and thrive. With often-overlooked solutions to the five core challenges to building a strong bottom line to fund growth, "Profit...
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Goodbye, old-school branding. Hello, innovation.
As much as traditional branding may flinch at the idea, the great brands emerging today are no longer being developed by a "brand genius" on the 40th floor of a Madison Avenue high rise.
Today, great brand development isn't about genius, it's about the discovery of value.
The Lean Brand is the first book to apply lean principles to the marketing black box of branding empowering innovators to experiment...
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Company trainers work hard to develop employee skills that positively affect the business. Take advantage of our ready-to-use customer service lesson that helps drive the right behaviors to support both the needs of your customers and your company. Use our CARES Model to institute best practices that increase customer satisfaction. Teach others how to turn challenging customer situations around for positive, productive results.
This trainer guide...
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The Secret to Taking Your Business from Mediocre to Meaningfully Different?
Thinking like a marketer. It's also the secret to moving your organization from status quo to success story, and from busy to profitable. In an easy-to-read, practical new guidebook, acclaimed marketing expert Kate Colbert offers fresh insights into the actions and attitudes that can accelerate your business success, sharpen your daily work, and balance your efforts to create...
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Don't be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound and yours can be one of them.
Bestselling business authority Mark Thompson and international success expert Brian Tracy join forces to show you how great leadership, great people, and great products are the key to building a phenomenally successful business.
In Now, Build a Great Business!, you'll learn...
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