Catalog Search Results
Author
Language
English
Description
The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience".
This complete summary of the ideas from Shep Hyken's book "The Amazement Revolution" shows that customer service isn't a department within a company — it's everything the company does. If you can amaze your customers, they will become addicted to doing business with you or, more specifically,...
Author
Language
English
Description
Put the Customer First Every Day".
This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employees is an extension of the company's prevailing culture and beliefs, and this needs to be tackled...
Author
Language
English
Description
Complete summary of Tom Peters' book: "The Brand You 50: Fifty Ways to Transform Yourself from an "Employee" into a Brand that Shouts Distinction, Commitment and Passion!".
This summary of the ideas from Tom Peters' book "The Brand You 50" suggests that the paradigm of an employee working for a company on a corporate payroll is increasingly outdated. Even if you work for a company, it is imperative that you are your own "brand". In his book, the...
Author
Language
English
Description
The must-read summary of Terry Bacon and David Pugh's book: "Winning Behavior: What the Smartest, Most Successful Companies Do Differently".
This complete summary of the ideas from Terry Bacon and David Pugh's book "Winning Behavior" shows that winning companies treat their customers better than anyone else. In this way, they earn what can be termed as "behavioural differentiation". In their book, the authors explain that behavioural differentiation...
Author
Language
English
Description
The must-read summary of Roger Connors and Tom Smith's book: "Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results".
This complete summary of the ideas from Roger Conners and Tom Smith's book "Change the Culture, Change the Game" explains that culture is at the heart of every organisation. According to the authors, if you want to change your results, you must start...
Author
Language
English
Description
The must-read summary of Ori Brafman and Rod Beckstrom's book: "The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations".
This complete summary of the ideas from Ori Brafman and Rod Beckstrom's book "The Starfish and the Spider" shows how most companies in the past were 'spiders', with rigid hierarchies and a well-defined corporate structure. But nowadays, new 'starfish' companies are emerging with leaderless structures and...
Author
Language
English
Description
The must-read summary of Milo Sindell and Thuy Sindell's book: "Sink or Swim: New Job. New Boss. 12 Weeks to Get It Right.".
This complete summary of the ideas from Milo Sindell and Thuy Sindell's book "Sink or Swim" shows that when you start at a new job, you have a 90-day window of opportunity to establish yourself and convince your employer you're the right person to have on board. You have to prove that you're a star performer in the making by...
Author
Language
English
Description
The must-read summary of Adam Grant's book: "Give and Take: A Revolutionary Approach to Success".
This complete summary of the ideas from Adam Grant's book "Give and Take" shows how success depends on how you interact with others.
In the world of work, there are three types of people: takers, who maximise reward from every transaction, matchers; who give only as much as they take, and givers, who help others expecting nothing in return. The type...
Author
Language
English
Description
The must-read summary of Michael Bergdahl's book: "The 10 Rules of Sam Walton: Success Secrets for Remarkable Results".
This complete summary of the ideas from Michael Bergdahl's book "The 10 Rules of Sam Walton" reveals the extraordinarily effective guiding principles of Sam Walton, founder of Wal-Mart. In his book, the author explains the daily habits of Sam Walton which led to his success and the management principles that brought Wal-Mart to...
Author
Language
English
Description
The must-read summary of Adrian Gostick and Chester Elton's book: "The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance".
This complete summary of the ideas from Adrian Gostick and Chester Elton's book "The Carrot Principle" presents the results of a study on workplace productivity. This study has shown there are tangible and quantifiable financial benefits to be derived from...
Author
Language
English
Description
The must-read summary of David Maister's book: "Practice What You Preach: What Managers Must Do to Create a High Achievement Culture".
This complete summary of the ideas from David Maister's book "Practice What You Preach" asks a fundamental question: "Is there a statistical correlation between employee attitudes and financial success for a business? And if there is, what is the correct sequence — do employee attitudes drive financial success or...
Author
Language
English
Description
The must-read summary of David D'Alessandro and Michele Owens' book: "Executive Warfare: 10 Rules of Engagement for Winning Your War for Success".
This complete summary of the ideas from David D'Alessandro and Michele Owens' book "Executive Warfare" shows how being smart, hard-working and able to generate results will generally get you promoted when you first begin working for an organization. However, once you get to senior management level, these...
Author
Language
English
Description
The must-read summary of Simon Sinek's book: "Leaders Eat Last: Why Some Teams Pull Together and Others Don't".
This complete summary of the ideas from Simon Sinek's book "Leaders Eat Last" states that true leadership is all about putting the lower employees first. Real leaders take care of team members and focus on their well-being. According to Sinek, leaders can create a Circle of Safety around their team to make sure that they protect their...
Author
Language
English
Description
The must-read summary of Brian Tracy's book: "Full Engagement! Inspire, Motivate, and Bring Out the Best in Your People".
This complete summary of the ideas from Brian Tracy's book "Full Engagement!" shows that managers today expect to generate high return on equity but also to maximise the returns on the human capital invested in business. This summary highlights that to bring out the best in people you need to motivate them and influence them on...
Author
Language
English
Description
The must-read summary of John Kotter and Dan Cohen's book: "The Heart of Change: Real-Life Stories of How People Change Their Organizations".
This complete summary of the ideas from John Kotter and Dan Cohen's book "The Heart of Change" asks a fundamental question: "What is the most effective way to actually get organisations to make permanent changes?" Often, detailed information is gathered and then presented to staff who are encouraged to think...
Author
Language
English
Description
This complete summary of the ideas from Rusty Rueff and Hank Stringer's book "Talent Force" shows how few businesses make the effort to create a true talent force, rather than a workforce. In their book, the authors explain that the people within an organization will always be the differentiator, more than marketing, brand recognition or even its products. This summary presents specific strategies and techniques that every good business should use...
Author
Language
English
Description
The must-read summary of Rodd Wagner and James Harter's book: "12: The Elements of Great Managing".
This complete summary of the ideas from Rodd Wagner and James Harter's book "12: The Elements of Great Managing" identifies 12 fundamental requirements which make a good manager based on the responses of over a million employee interviews. Stating clear common objectives, providing sufficient training, giving appropriate feedback, encouraging personal...
Author
Language
English
Description
The must-read summary of Mark Huselid, Brian Becker and Richard Beatty's book: "The Workforce Scorecard: Managing Human Capital to Execute Strategy".
This complete summary of the ideas from Mark Huselid, Brian Becker and Richard Beatty's book "The Workforce Scorecard" shows how corporate success today is fueled more and more by the performance of intangible assets. The most important of these intangibles is usually a firm's workforce. In their book,...
Author
Language
English
Description
The must-read summary of David Pottruck and Terry Pearce's book: "Clicks and Mortar: Passion-Driven Growth in an Internet-Driven World".
This complete summary of the ideas from David Pottruck and Terry Pearce's book "Clicks and Mortar" shows how growing a business in the Internet age still requires people that are spirited and passionate about what they do. In their book, the authors explain that successful companies are those that create and sustain...
Author
Language
English
Description
The must-read summary of Alex Hiam's book: "Making Horses Drink: How to Lead and Succeed in Business".
This complete summary of the ideas from Alex Hiam's book "Making Horses Drink" shows that, in a commercial setting, your employees are your horsepower - the people with the potential to take the company to great results. In this book, the author explains that realising this potential is the central challenge and goal faced by every leader and, just...
Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request