(0)
(0)
(0)
(0)
(0)Catalog Search Results
Author
Language
English
Formats
Description
Offering a study of the application of the science of choice, a guide that uses examples from all aspects of life demonstrates how it is possible to design environments that make it more likely for us to act in our own interests.
"Nudge is about choices--how we make them and how we can make better ones. Drawing on decades of research in the fields of behavioral science and economics, authors Richard H. Thaler and Cass R. Sunstein offer a new perspective...
Author
Series
Publisher
McGraw-Hill
Pub. Date
�2011
Language
English
Description
Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Author
Series
Publisher
McGraw-Hill
Pub. Date
�2010
Language
English
Description
"[C]ompletely revised to help you communicate in today?s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect -- Dealing with difficult employees and delicate problems -- Conducting interviews and performance reviews -- Empowering your people -- Disciplining workers or terminating employment"--Amazon.com....
Author
Series
Publisher
McGraw-Hill
Pub. Date
�2008
Language
English
Description
"No matter how much you love your job, you will inevitably run into difficult situations at work that test your ability to keep your cool. This handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers and leave you in control"--P. [4] of cover.
Author
Publisher
Random House
Pub. Date
�1999
Language
English
Description
"This is a defining portrait of young people in the whirl of an information revolution and an international gold rush. Masses of entrepreneurs and tech wizards, immigrants and investors, dreamers and visionaries are heading west to seek their fortune and a new destiny."
Didn't find it?
Can't find what you are looking for? Try our Materials Request Service. Submit Request
