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1) Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers
Author
Language
English
Description
THE "HOW-TO" GUIDE TO GETTING & KEEPING MORE CUSTOMERS, TOUCHPOINT BY TOUCHPOINT In TOUCHPOiNT POWER, Customer Experience Management pioneer Hank Brigman, shares the methodologies, tools, forms, formulas and secrets he used to help organizations drive over $1 billion in additional revenue. It comes down to getting and keeping more customers through consistently delivering positive customer interactions – or touchpoints. This creates a more customer-centric...
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