Grouping Information

Book Cover Information

Hoopla Extract Information

stdClass Object
(
    [year] => 2002
    [artist] => Ron Kaufman
    [fiction] => 
    [coverImageUrl] => https://cover.hoopladigital.com/bkm_9789810740443_270.jpeg
    [titleId] => 12061243
    [isbn] => 9789810740443
    [abridged] => 
    [language] => ENGLISH
    [profanity] => 
    [title] => Action Steps
    [demo] => 
    [segments] => Array
        (
        )

    [pages] => 318
    [children] => 
    [artists] => Array
        (
            [0] => stdClass Object
                (
                    [name] => Ron Kaufman
                    [relationship] => AUTHOR
                )

        )

    [genres] => Array
        (
            [0] => Business & Economics
            [1] => Customer Relations
        )

    [price] => 0.55
    [id] => 12061243
    [edited] => 
    [kind] => EBOOK
    [active] => 1
    [upc] => 
    [synopsis] => Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the hidden power in service guarantees.
    [url] => https://www.hoopladigital.com/title/12061243
    [pa] => 
    [series] => UP! Your Service
    [subtitle] => Strategies and Action Steps to Delight Your Customers Now!
    [publisher] => Kaufman Professional Services
    [purchaseModel] => INSTANT
)